How to Cancel IdentityIQ in 2026
To cancel IdentityIQ, log in and use 'Manage My Account' if you're in CA, CO, MN, or NY, otherwise call 877-875-4347 and verify your identity. At $6.99-29.99/month depending on your tier, IdentityIQ issues no refunds regardless of when you cancel, so time your cancellation before your renewal date, not after.
Quick Summary
Monthly Cost
$6.99
Annual Cost
$83.88
Steps
5
Time
5–10 minutes
When you try to cancel
🔴 No offers, clean exit
IdentityIQ does not offer retention discounts and issues no refunds under any circumstances. Online self-cancellation is restricted to CA, CO, MN, and NY; everyone else must call and verify their identity by phone.
Cancellation difficulty
Hard, Phone Required
You'll need to call to cancel or get any retention offers.
Step-by-Step Cancellation Instructions
- 1
Log in at IdentityIQ.com (self-service cancel only available in CA, CO, MN, NY)
- 2
Open the menu, select 'Manage My Account', click 'Cancel Account'
- 3
Everyone else: call 877-875-4347 (Mon-Fri 7am-7pm CT, Sat 8:30am-5pm CT)
- 4
Verify your identity (name, phone, email, SSN)
- 5
Request a confirmation email
What to Expect During Cancellation
Discount offer in flow?
❌ No
Win-back email after?
❌ No
Access after cancel
Not publicly documented
Your data
Deletion requests handled via privacy@idiq.com, up to a 45-day response window
No refunds under any circumstances, monthly or annual, and no retention offers documented. Online self-cancellation is restricted to four states; everyone else must call and verify identity by phone. Cancel a few days before renewal, not after.
Frequently Asked Questions
How do I cancel my IdentityIQ subscription?
If you live in California, Colorado, Minnesota, or New York, you can cancel online via 'Manage My Account.' Everyone else must call 877-875-4347 (Mon-Fri 7am-7pm CT, Sat 8:30am-5pm CT) and verify your identity with your name, phone, email, and SSN.
Will I get a refund if I cancel IdentityIQ?
No. IdentityIQ's terms of service state they offer no refunds for cancellation, on monthly or annual plans, regardless of how much unused time remains. Cancel before your renewal date to avoid being charged for another cycle.
Does IdentityIQ offer a retention discount if I try to cancel?
No retention offers are documented in IdentityIQ's cancellation process, it's a straightforward (if restricted) cancellation with no negotiation involved.
What happens to my data if I cancel IdentityIQ?
You can request data deletion by emailing privacy@idiq.com or calling their support line; IdentityIQ notes up to a 45-day response window for such requests.
Other Identity Protection Cancellation Guides
How Much Are You Really Overpaying?
Before you cancel, find out how much you could save across all your subscriptions. Free 30-second quiz.
About IdentityIQ: Credit monitoring and identity theft protection. Secure $6.99/mo, Secure Plus $9.99/mo, Secure Pro $19.99/mo, Secure Max $29.99/mo. No refunds on any plan, including annual.