How to Cancel Box in 2026
To cancel Box, go to your account settings and downgrade or cancel your plan — the process is straightforward and takes about 2–3 minutes. At $10.00/month ($120.00/year), Box storage costs add up. Before canceling, download any files you need and check if free storage from other providers (Google Drive 15GB, iCloud 5GB) covers your needs.
Quick Summary
Monthly Cost
$10.00
Annual Cost
$120.00
Steps
5
Time
2–3 minutes
When you try to cancel
🔴 No offers — clean exit
Box does not offer retention discounts during cancellation.
Cancellation difficulty
Self-Serve
Cancel entirely through your account settings. No negotiation needed.
Wait — you might already have Box for free
Before canceling, check if any of these plans already include Box:
Sprint/T-Mobile (legacy) — includes Storage bonus
Some legacy Sprint customers received free Box storage
Box.org (nonprofits) — includes Free or discounted
501(c)(3) organizations qualify for free/discounted Box
Step-by-Step Cancellation Instructions
- 1
Log into Box.com
- 2
Click Account Settings
- 3
Go to 'Plan & Billing'
- 4
Click 'Cancel Plan'
- 5
Confirm cancellation
What to Expect During Cancellation
What they'll try
Discount offer in flow?
✅ Yes — look for it
Win-back email after?
✅ Yes — wait for it
Access after cancel
Reverts to 10GB free tier
Your data
Files retained; excess becomes read-only
Download files exceeding 10GB before canceling to avoid losing access.
Frequently Asked Questions
How do I cancel my Box subscription?
You can cancel Box through your account settings on their website or app. The process is rated "easy" difficulty and takes 5 steps. Your access typically continues until the end of your current billing period, so you won't lose access immediately after canceling.
Will I get a refund if I cancel Box?
Most Box plans do not offer prorated refunds for the current billing period. Your access continues until the end of the period you've already paid for. If you recently subscribed or were charged unexpectedly, contact Box support to request a refund — many services will accommodate recent charges.
Can I pause my Box subscription instead of canceling?
Box may offer a pause or hold option that temporarily suspends your subscription without canceling it entirely. This preserves your account data and settings. Check your account settings for a pause option — if one isn't available, you can cancel and resubscribe later, though some settings or data may not be preserved.
What happens to my data if I cancel Box?
When you cancel Box, your stored files may be deleted after a grace period (typically 30–90 days). Download all important files before canceling. Some services keep your data temporarily and allow reactivation, while others may permanently delete files once the grace period ends.
Can I reactivate Box after canceling?
Yes, you can typically resubscribe to Box at any time after canceling. Most services allow you to reactivate your account with your original email address, and your previous settings or data may still be available. However, you may not get the same promotional pricing you originally signed up with — check for current deals before reactivating.
Related Guides
Other Cloud Storage Cancellation Guides
How Much Are You Really Overpaying?
Before you cancel, find out how much you could save across all your subscriptions. Free 30-second quiz.
About Box: Cloud content management and file sharing platform.